Refund Policy

What this policy covers

This policy explains how refunds work for paid ELECTE subscriptions — the plans purchased and billed through platform.electe.net. The websites around the product, including this one, sell nothing and take no payments.

Subscriptions are governed by our Terms of Service. If this page and the Terms of Service disagree, the Terms of Service wins. This page is offered for clarity, not as a separate agreement.

The counterpart for every purchase is ELECTE S.R.L., Via Montenapoleone 8, 20121 Milano (MI), Italy. VAT IT 12771670960.

Try before you pay

Every plan starts with a free trial. Nothing is charged until the trial ends and you choose a paid plan. The trial is the evaluation window: use it to test ELECTE against your own data before any money changes hands.

Monthly plans

You can cancel a monthly plan at any time from the platform. Cancellation takes effect at the end of the billing period you have already paid for: you keep access until that date, and you are not charged again. We do not refund the current month, in part or in full.

Annual plans

You can cancel an annual plan at any time. You keep access until the end of the paid year, and the plan does not renew. We do not refund the unused remainder of the year.

If you downgrade a plan or reduce seats, the change applies from your next renewal. The difference for the current period is not refunded.

What we always refund

Some charges are our mistake, and we refund them in full without discussion:

• duplicate charges for the same period;
• charges after a cancellation that we had confirmed;
• any amount billed in error against your plan or seat count.

Tell us and we will put it right.

Business customers only

ELECTE is sold to businesses, not to consumers. By subscribing you confirm you are purchasing in the course of a trade, business or profession — as a company, a sole trader or a professional. The consumer withdrawal rules of Directive 2011/83/EU and the Italian Consumer Code (D.lgs. 206/2005) apply to consumer purchases, and ELECTE purchases are not consumer purchases. Nothing here limits rights that mandatory law would give you despite that confirmation.

How to ask

Write to hello@electe.net from an address on your account, with the workspace name and the charge you mean. We answer within five business days. Refunds we approve go back to the original payment method; how long they take to appear depends on your bank, typically five to ten business days.

Enterprise agreements

Enterprise plans run on their own order forms. Where an order form addresses refunds, credits or termination, the order form governs instead of this page.

Changes

If we change this policy, the change applies to charges made after it is published. The policy in force when you were charged is the one that applies to that charge.